冈本视频

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Help Desk/User Sup

Credits: 2
Course Number: 10-154-190

Home » Academics And Training » Courses » Help Desk User Sup » 10154190 2252 22513

Course Description

10-154-190 Help Desk/User Sup ...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.

Course Typically Offered

  • Fall
  • Spring

Most 冈本视频 classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.

How can I use this course to achieve my career goals?

This course is associated with the following programs:

What will I learn?

  1. Explore roles in the user support industry
  2. Investigate help desk operational procedure
  3. Demonstrate communication skills needed by successful help desk professionals
  4. Explore strategies to effectively support end users
  5. Examine product support standards
  6. Demonstrate effective problem solving techniques
  7. Explore methods for training end users
  8. Improve professional effectiveness
  9. Compile a user support utility tool kit

Class Details

Class Number:
22513
Delivery:
Blended - Less than 50% Online
Term:
Spring 2025
Session:
8W2
Instructors:
Robert Limberg
Date Range:
-
Estimated Cost:
$332.70 *

Class Notes

  • This class is taught through a combination of in-person and online instruction. Students will attend live portions of the class at the dates, times, and location specified. The remaining instruction will be accessed anywhere using internet. For more information regarding this delivery and how to access your class, see www.nwtc.edu/blendedfaq.

Meeting Times

Dates Day(s) / Time Location(s)
04/01/25 - 05/20/25 Anytime
Anytime
Online
04/01/25 - 05/20/25 Tu
12:30 PM - 3:20 PM
Green Bay Campus Room BT253

* Cost displayed is an estimate and may be discounted if attendees are residents of Northeast Wisconsin Back to cost