Help Desk/User Sup

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Course Description

10-154-190 Help Desk/User Sup ...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.

Course Typically Offered

Fall
Spring

Most 冈本视频 classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.

How can I use this course to achieve my career goals?

This course is associated with the following programs:

What will I learn?

Explore roles in the user support industry
Investigate help desk operational procedure
Demonstrate communication skills needed by successful help desk professionals
Explore strategies to effectively support end users
Examine product support standards
Demonstrate effective problem solving techniques
Explore methods for training end users
Improve professional effectiveness
Compile a user support utility tool kit

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1 classes found

Date:: 04/01/2025 - 05/20/2025
Delivery:: Blended - Less than 50% Online
Term:: Spring 2025
Session:: 8W2

Online

4/1/2025 - 5/20/2025

Green Bay Campus Room BT253

4/1/2025 - 5/20/2025

Tu — 12:30 PM - 3:20 PM

$332.70

More Details

冈本视频