IT Technology Support Technician - Technical Diploma
Are you tired of tech troubles bringing your productivity to a halt? Enter the technology support technician! With their expertise and problem-solving skills, these tech-savvy professionals are the superheroes of the modern workplace, ready to swoop in and save the day when technology throws a curveball. From troubleshooting software and hardware issues to setting up and maintaining complex networks, the technology support technician is the go-to resource for keeping your technology running smoothly. So, if you're looking to ensure your tech stays up and running, look no further than the technology support technician!
Delivery
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Program Costs & Financial Aid
Tuition: $5,106, Books: $833, Supplies: $50
This program is fully eligible for financial aid.
Estimates based on in-state residency. Please visit the following URL to learn more about tuition and fees for this program. /admissions-and-aid/paying-for-college/tuition-and-fees?ProgramCode=311546
Requirements for Program Entry
- Apply at www.nwtc.edu/apply
- Submit high school, GED, or HSED transcripts and college transcripts (if applicable) to transcripts@nwtc.edu
- Tip! Our admission advisors will assist you through every step. Have questions? Connect with 冈本视频 Admissions at start@nwtc.edu or 920-498-5444.
Program Outcomes
- Provide entry level end user support
- Manage operating systems and application software
- Support information technology hardware
- Provide basic network support for existing network installations
Curriculum
Students following the study plan below will complete the IT Technology Support Technician Technical Diploma in the number of semesters shown.
First Semester
8 Week 1
8 Week 2
Second Semester
8 Week 1
8 Week 2
- Curriculum Note: The credit for 10-890-101, College 101 is an Institutional Requirement for graduation. Consequently, it is not part of the program requirements, but must be passed with a C.
Course Descriptions
Students gain skills that lead to success in college, employment, and life. Students should take this course in their first semester. (Pre-requisite: None.)
Course Typically Offered: Summer Fall SpringThis course provides an overview of the interconnectedness among careers within Information Technology. Learn how various fields within the broader industry each play an integral role and how a personal brand fits into preparing you for your career choice. (Corequisite: 10-890-101, College 101)
Course Typically Offered: Summer Fall SpringLearners will be introduced to installing, troubleshooting, and configuring: computing basics, PC Technician Responsibilities, hardware components, operating systems Basics, storage media, system implementation, and system management tools.
Course Typically Offered: Summer Fall SpringAll college students, regardless of their college major, need to be able to make reasonable decisions about fiscal, environmental, and health issues that require quantitative reasoning skills. An activity based approach is used to explore numerical relationships, graphs, proportional relationships, algebraic reasoning, and problem solving using linear, exponential and other mathematical models. Students will develop conceptual and procedural tools that support the use of key mathematical concepts in a variety of contexts. This course may be used as the first of a two part sequence that ends with Quantitative Reasoning as the capstone general education math requirement. (Prerequisite: Next Gen Arith score greater/equal to 250 AND Rdg score greater/equal to 250; OR ACT Math score greater/equal to 15 AND ACT Reading score greater/equal to 16; OR prep courses-contact an academic advisor 920-498-5444).
Course Typically Offered: Summer Fall SpringThis course will provide the learner the opportunity to develop the knowledge, skills, process, and understanding of client OS installation, configuration, administration, including troubleshooting, network connectivity, standard system maintenance procedures, and command line introduction.
Course Typically Offered: Summer Fall SpringLearners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. (Prerequisite: High school GPA greater/equal to 2.6; OR ACT Reading score greater/equal to 16 AND English greater/equal to 18; OR Next Gen Reading score greater/equal to 250 AND Writing score greater/equal to 260; OR "preparatory course(s)", contact academic advisor at 920-498-5444)
Course Typically Offered: Summer Fall SpringLearners will continue to enhance their skills through installing, troubleshooting, and configuring: hardware, software, system management tools, file management and permissions setup, configuring peripheral devices, overview networking fundamentals, mobile and smart devices, printing and printer setup, security and best practices. (Prerequisite: 10-154-150, Hardware 1)
Course Typically Offered: Fall SpringCore OS operation, configuration of desktop/network OS, manage software, system security/audit policy, data communications, network topologies, virtual desktop management and advanced scripting. (Prerequisites: 10-150-177, Windows Client Essentials; 10-154-150, Hardware 1)
Course Typically Offered: Fall SpringThis course focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation, group activity, and other projects. The study of self, conflict, and cultural contexts will be explored, as well as their impact on communication. (Prerequisite: Next Gen Rdg score greater/equal to 250 AND Writing score greater/equal to 237; OR ACT Rdg score greater/equal to 16 AND English score greater/equal to 16; OR preparatory course-contact an academic advisor at 920-498-5444)
Course Typically Offered: Summer Fall SpringDescribe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.
Course Typically Offered: Fall SpringCreate code for generating the structure, function, and design of static websites using standards-based HTML5 and CSS3; validate code; test multi-browser and multi-device functionality.
Course Typically Offered: Summer Fall SpringLearners will develop an understanding of cybersecurity methods, terms, and key technical concepts to identify and protect assets against attacks.
Course Typically Offered: Summer Fall SpringCreating and editing documents, formatting and customizing documents, collaborating with others and working with reports, using tables, columns, and graphics.
Course Typically Offered: Summer Fall SpringCreating worksheets; enter data, make modifications, work with formulas and functions, create and enhance charts, manage data, transform data, conditional formatting, importing/exporting data, introduction to PivotTables and PivotCharts.
Course Typically Offered: Summer Fall Spring