Customer Support Specialist - Certificate
Prepare to work in a business environment by learning general office and customer service skills. All courses in this certificate may be applied toward the Office Management associate degree program or Office Support Specialist technical diploma.
Delivery
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Program Costs & Financial Aid
Tuition: $2,015, Books: $715, Supplies: $0
Contact an 冈本视频 support representative to find ways to pay for this program.
Estimates based on in-state residency. Please visit the following URL to learn more about tuition and fees for this program. /admissions-and-aid/paying-for-college/tuition-and-fees?ProgramCode=611065
Curriculum
Students following the study plan below will complete the Customer Support Specialist Pathway Certificate in the number of semesters shown.
8 Week 1
8 Week 2
Course Descriptions
Students will explore technology that is used within offices including collaboration, networking, and cloud computing.
Course Typically Offered: Fall SpringCreating and editing documents, formatting and customizing documents, collaborating with others and working with reports, using tables, columns, and graphics.
Course Typically Offered: Summer Fall SpringTyping skill and speed development on the alphabetic and numeric keyboards using analytic/diagnostic software. Basic document processing.
Course Typically Offered: Summer Fall SpringProvides the opportunity for the learner to develop the knowledge, skills, process and understanding of developing a professional image and attitude. This includes the study of business ethics and etiquette; goal setting; anger, stress, and time management; presenting researched information; and development of platform skills.
Course Typically Offered: Fall SpringCreate and manage e-mails, schedule appointments and meetings, create task list, manage contacts, and customize settings.
Course Typically Offered: Fall SpringStudents will learn to effectively work with customers on the phone and in-person. Students will develop effective and efficient telephone etiquette, messaging, and voicemail skills.
Course Typically Offered: Fall SpringCreating worksheets; enter data, make modifications, work with formulas and functions, create and enhance charts, manage data, transform data, conditional formatting, importing/exporting data, introduction to PivotTables and PivotCharts.
Course Typically Offered: Summer Fall Spring